Terms of Service

1Acceptance of Terms

These Terms of Service (“Terms”) govern the access and use of the DenBooks 360 cloud platform, desktop web applications, counter point-of-sale (POS) modules, and associated digital services operated by SRB Studios (“we”, “us”, or “our”).

By accessing, creating an account on, or subscribing to DenBooks 360, you (“User”, “Tenant”, or “Center Operator”) agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these terms, you must discontinue using the platform immediately.

2Service Scope & Intended Use

DenBooks 360 is specialized accounting, token management, and point-of-sale software engineered specifically for Citizen Service Centers (including Common Service Centers [CSC], e-District kiosks, Akshaya Centers, E-Mitra, Jan Seva Kendras, and Cyber Cafes across India).

• Pass-Through Fee Isolation: The platform distinguishes government and utility pass-through statutory fees (which are non-revenue advances) from net shop processing margins.
• Local-First Resilience: Front-desk operators can queue tokens and issue thermal slips even during intermittent shop broadband outages; entries synchronize once internet connection is re-established.
• Independent Software Provider: DenBooks 360 is an independent administrative software platform and is not affiliated with, endorsed by, or an official agency of CSC e-Governance Services India Limited, state government portals, or any municipal authority.

3Subscriptions, Billing & Verified Merchant Payments

DenBooks 360 offers subscription tiers (Single Counter, Pro Center Hub, and Multi-Branch) on both monthly and annual billing cycles, starting with a 14-Day Full Free Trial without requiring upfront payment information.

4Tenant Isolation & Data Ownership

All daybook transactions, citizen customer names, phone numbers, Udhar / Khata balances, and staff PINs recorded on your center’s account are protected via row-level security and strict multi-tenant isolation.

You retain 100% ownership of your shop data. We do not sell, rent, or monetize your center’s customer records or citizen transaction history to third-party advertising brokers or data aggregators.

5User Obligations & Prohibited Actions

As a center operator, you agree to:

• Maintain confidentiality of master owner credentials and staff operator PINs.
• Provide accurate center identity details during signup and subscription verification.
• Refrain from attempting unauthorized access, tampering with database endpoints, or reverse-engineering platform source code.
• Ensure all citizen customer data entered complies with applicable Indian data protection laws and local guidelines.

6“As-Is” Operational Disclaimer & Liability Shield

DenBooks 360 is administrative software provided on an “as is” and “as available” basis.

• No Physical Cash-Drawer or Wallet Guarantee: DenBooks does not guarantee that computed daybook totals or drawer tallies will match physical currency in your shop cash-box or external balance ledgers on government portals. The center owner remains exclusively responsible for auditing staff entries, verifying portal advance deductions, and counting physical cash.
• Liability Cap: To the fullest extent permitted by Indian law, our total cumulative financial liability to any customer for all claims arising from platform interruptions, synchronization failures, or data loss is strictly capped at the amount paid by the customer over the preceding 1 to 3 months (or ₹1,000, whichever is lower).
• Government Portal & Third-Party Outages: SRB Studios is not liable for indirect damages, statutory fines, or lost business revenue caused by downtime on CSC Digital Seva, e-District, BBPS, UTIITSL/NSDL, or third-party telecom broadband providers.

7WhatsApp Khata Messaging & No Telemarketing Liability

DenBooks 360 includes features that allow operators to trigger formatted receipts and Customer Khata (Udhar) balance alerts directly to citizen WhatsApp numbers via their device’s WhatsApp client:

• Owner-Initiated Dispatch: Message dispatches are initiated solely at the center operator’s discretion and action. DenBooks does not initiate unsolicited bulk marketing, telemarketing, or promotional robocalls.
• Citizen Consent Responsibility: The center owner is exclusively responsible for ensuring that citizen customers have provided requisite verbal or written consent to receive operational transactional receipts and payment balance reminders under applicable Indian telecom and data protection regulations.

8Grievance Redressal Mechanism

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and Rule 5(4) of the Information Technology (Intermediary Guidelines) Rules, our appointed Grievance Redressal Officer details are published below: