Refund & Cancellation Policy

114-Day Risk-Free Trial Period

To ensure every CSC, Akshaya, E-Mitra, and cyber-center operator has sufficient opportunity to test thermal printer compatibility (58mm/80mm), offline queue tokens, and daybook fee isolation before paying any subscription fee, DenBooks 360 provides a 14-Day Full Free Trial on all newly registered centers.

No credit card, advance deposit, or banking details are required to initiate the trial. You only pay if you find DenBooks 360 valuable for your daily shop operations.

2Duplicate Payments & Accidental Double Transfers

3Accidental Transfers & Incorrect Tier Selection

If you mistakenly sent an incorrect amount (for example, sending ₹199 instead of ₹1,499 for an Annual License, or vice versa):

• Prorated Upgrade Credit: The paid amount will be immediately credited toward adjusting your billing cycle days or upgrading to the desired tier with zero penalty.
• Excess Payment Refund: If you overpaid relative to your intended tier, the excess amount can be reversed immediately upon request.

4Subscription Cancellation Policy

You may cancel or choose not to renew your monthly or annual subscription at any time:

• No Auto-Debit Surprises: Because payments are made directly via UPI QR without recurring mandate auto-debit deductions, your bank account will never be charged automatically. If you decide not to renew, simply stop making the manual UPI transfer when your cycle concludes.
• Access Until Period End: If you decide to cancel during an active billing cycle, your center maintains full access to your daybook, customer Khata, and counter POS until the final paid expiration date.
• Permanent Data Export: Before expiration, you can freely export all your sales invoices, customer balances, and daybook histories in CSV/Excel formats.

5Platform Unavailability & Prolonged Downtime SLA

DenBooks 360 is engineered with local-first offline fallback so counter billing never stops during internet failures. However, in the rare event of prolonged cloud synchronization failure attributable exclusively to our infrastructure exceeding 72 consecutive hours:

Affected subscribers will receive an automatic prorated subscription extension (free days credited) or a prorated refund for the unused duration upon written request.

6Refund Request Process & Grievance Contact

To submit a cancellation or refund inquiry under the Consumer Protection (E-Commerce) Rules, 2020, please follow these simple steps: